Engagement Methodology
We firmly believe in an orderly and controlled approach to engaging with customers. Our engagement methodology is based on PRINCE 2, but (due to our skill in tailoring project methodologies) it doesn't feel much like anything at all to you, the customer. Everything comes natural, with almost zero bureaucracy, as it should be.
If you are interested, we can provide you with our internal methodology document, so you can read up on how this works - contact us at partners@intellico-solutions.com. In a brief, however, here are a few things we always watch in our engagements, among others:
- That there is someone in the lead of the engagement, both from customer side and from our side.
- That there are always escalation points on both sides.
- That budgets are pre-approved by someone with the right spending authority at the customer side
- That each task has agreed content and due date, and any deviation in either is logged for review
- That quality expectations are made clear upfront, and continuously fine-tuned to meet customer needs
- That actual spending is compared vs. approved budgets, and overruns are reported to the customer as soon as forecasted.
- That customer feedback is collected after each assignment and actioned